Validate and verify player documentation in accordance with company guidelines.Execute best business practices per company guidelines via Phone, Email and Live chat.Promote and educate patrons on the availability of all sports related products and wager types.Effectively communicate T’s & C’s to customers regarding wagering rules, policies and promotional campaigns.Commit to detecting and advising customers at risk of potential responsible gaming issues.Manage a cash drawer for taking wagers and making payouts and reconcile this drawer.

Record wager requests from patrons and input them into the wagering system.(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) This role will report to the Sportsbook Supervisor and be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the Retail and Online Sportsbook and its related products.

Hard rock sportsbook customer service